Returns & Exchanges
At Vitaly, we want you to be completely satisfied with your purchase. We offer a 30-day window for returns and exchanges on all items in their original, unworn condition with all packaging included.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original Vitaly pouches and boxes, ensuring the shipment is well-protected for transit.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated carrier location.
Quality Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing